FAQs

We custom print and prepare each item just for you! Orders are typically delivered to Clark Elementary within 10 business days. Please allow extra time for orders placed during or close to holidays and school vacations. We’ll prepare your order as soon as possible and coordinate delivery around the school schedule.

All orders are delivered to your student at Clark Elementary. We’ll send you a confirmation email when your order is completed & has been delivered.

Yes! Pickup can be coordinated for large orders. Contact our team to make arrangements.

Did you select the wrong design/size or need to cancel? Email us immediately with your order number and the details of your request.

All change or cancellation requests must be received within two hours of your purchase. Once production begins, we’re unable to make changes, cancel your order, or issue a refund.

We want you to love what we make for you! If your item has a defect or we’ve made a mistake, we’ll replace it at no cost to you.

Contact our team with your order number and a photo of the issue so we can make it right. You must notify us of the issue within 7 days of delivery.

Because each item is custom made, we can’t accept returns or exchanges for an incorrectly selected style, type, size, color, or design. This also includes misspelled or incorrectly entered personalization.

Your selections and personalization are what we’ll use to create your item, so please double-check everything before completing your purchase.

Yes! We offer a 15% discount on coordinated orders of 12 or more of the same item with the same design. Sizes may vary. Please email our team before placing your order so we can confirm eligibility and coordinate the details.